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ELECOM USA provides a limited warranty to the customer according to our support policy. ELECOM offers two types of warranties to make shopping easier for customers. If you'd like to file a warranty claim, please use the WARRANTY FORM below.
ELECOM USA Warranty coverage is only applicable when the product is purchased from an authorized seller:Â
1. Amazon Seller ELECOM Japan Direct US
2. ELECOM USA Official Web
a. elecomusa.com
b. nestout.com
If you purchased the product from a seller other than those listed above, please contact the seller directly for warranty or return information. If you have any difficulty contacting the retailer, please contact the ELECOM Global website.
**Please note that requests from outside the U.S. for a replacement within the warranty period will be refunded only.**
If purchased within 30 days, undamaged products can be returned for a full refund regardless of reason like discrepancies in product image or the wrong size was purchased. Please be sure to read the statements before submitting your application.
*Return Address:
ELECOM USA
4041 MacArthur Blvd Suite 400, Unit #04-134
Newport Beach, CA 92660
â—†Please fill out the WARRANTY FORM below.
In the unlikely event that product defects occur, we provide a Product Warranty for Quality-Related Issues for the customer's convenience. This warranty is applicable in relation to product. Please apply from the WARRANTY FORM.
1. Replacement only applies to products that prove to be defective due to improper manufacture or materials and are not eligible for repair. Missing parts are not covered under warranty.
2. Must provide proof of purchase with an invoice or receipt showing the date, place of purchase, product description, and price.
3. Only exchanges for the same product or model are valid. Discontinued products may be exchanged for an equivalent product or refunded.
4. ELECOM will refuse that products sent in without completed the application process will also be subject to disposition.
5. After receiving the return/exchange request, we will email you a return label to send back the defective product(s). Meanwhile, we will send out a new replacement product to you.
6. After receiving the return label, please return the product to the designated location. ELECOM will cover the shipping cost.
7. Please note that return labels have a 25-day time limit; after 25 days, the return label can no longer be used. We will not alert you to the expiration date.
8. If the return label has expired, it will be reissued and delivered upon request for reissue.Â
9. The warranty is only valid for buyers residing in the United States. However, we may offer refunds to select customers residing outside of the U.S. on a case-by-case basis.
10. The period of all warranties shall begin to run from the date of purchase.
*Return Address:
ELECOM USA
4041 MacArthur Blvd Suite 400, Unit #04-134 Newport Beach, CA 92660
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