Shipping Policy
1. Shipping Methods:
We offer a variety of shipping options to accommodate your needs. Shipping methods and carriers may include but are not limited to:
Standard Shipping (USPS): Estimated delivery within [5-7] business days.
Express Shipping (UPS): Guaranteed delivery within [2-3] business days.
2. Shipping Locations:
We currently ship to locations within the contiguous US states. If your location is not listed, please contact us, and we will do our best to accommodate your request.
3. Shipping Costs:
Shipping costs are calculated at checkout and are based on several factors, including the shipping method, destination, and the weight and dimensions of the items in your order. You will see the shipping cost during the checkout process before finalizing your purchase.
4. Order Processing Time:
Orders are typically processed and dispatched within 1-2 business days. Please note that processing times may vary depending on product availability, order volume, and special requests. Orders placed on weekends or holidays will be processed on the next business day.
5. Delivery Times:
Delivery times may vary based on the shipping method selected, the destination, and other factors. We strive to provide estimated delivery times during the checkout process. Please keep in mind that these are estimates, and actual delivery times may differ.
6. Tracking Information:
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your shipment.
7. Shipping Delays:
While we make every effort to meet delivery times, there may be instances where shipping delays occur due to unforeseen circumstances, such as weather, carrier issues, or other factors. We appreciate your patience and understanding in such situations.
8. International Shipping:
For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the shipping cost or the order total. Please check with your local customs authorities for more information.
9. Lost or Stolen Packages:
If you believe your package is lost or stolen, please contact us as soon as possible. We will work with the carrier to investigate and resolve the issue.
10. Shipping Policy Changes:
We reserve the right to modify our shipping methods, costs, and policies at any time without prior notice. Any changes will be promptly updated on our website.
11. Contact Us:
If you have any questions or concerns about our shipping policy or shipping-related matters, please reach out to our customer support team at support@elecom-usa.com.