Shipping Policy

 

1. Shipping Methods:

We offer a variety of shipping options to accommodate your needs. Shipping methods and carriers may include but are not limited to:

Standard Shipping (FedEx, Amazon, UPS, USPS): Estimated delivery within 3-10 business days.
Express Shipping (UPS, FedEx, Amazon): Estimated delivery within 1-3 business days.

2. Shipping Locations:

We currently ship to physical street addresses and PO Boxes within the contiguous United States only. We do not ship internationally, to U.S. territories, or to APO/FPO/DPO military addresses. Please note that orders shipped to PO Boxes are delivered via USPS only.

3. Shipping Costs:

Shipping costs are calculated at checkout and are based on several factors, including the shipping method, destination, and the weight and dimensions of the items in your order. You will see the shipping cost during the checkout process before finalizing your purchase.

4. Order Processing Time:

Orders are typically processed and dispatched within 1-2 business days. Please note that processing times may vary depending on product availability, order volume, and special requests. Orders placed on weekends or holidays will be processed on the next business day. Processing and delivery estimates do not apply to backordered or pre-order items; ELECOM USA may ship orders complete or in partial shipments at its discretion.

5. Cancellations & Address Errors:

Order cancellation requests are not guaranteed once submitted, as orders are processed quickly and may ship before a cancellation can be applied.

Customers are responsible for entering the correct shipping address at checkout. ELECOM USA is not liable for delays, misdelivery, or lost packages resulting from an incorrect or incomplete address provided by the customer.

Any fees incurred due to an incorrect shipping address — including address correction fees, return-to-sender fees, or carrier re-delivery fees — are the customer's responsibility.

If a customer requests that their order be reshipped due to an address error on their part, the customer must cover the cost of reshipment.

6. Delivery Times:

Delivery times may vary based on the shipping method selected, the destination, and other factors. Estimated delivery dates are provided for convenience only and are not guaranteed. ELECOM USA is not liable for delayed deliveries, and no refunds, credits, or discounts will be issued for late delivery when an order has shipped within the stated processing time.

7. Tracking Information:

Once your order is shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to monitor the progress of your shipment.

8. Risk of Loss & Delivered Packages:

Once an order is handed off to the shipping carrier, risk of loss transfers to the buyer. If a carrier's tracking shows a package as delivered, ELECOM USA considers the order fulfilled. ELECOM USA is not responsible for packages stolen or missing after a confirmed delivery scan, though we may assist in contacting the carrier as a courtesy.

9. Lost or Stolen Packages:

If you believe your package is lost or stolen, please contact us within 7 days of the estimated delivery date. Claims submitted after this window may not be eligible for investigation or resolution. We will work with the carrier to investigate as a courtesy; this does not guarantee a replacement or refund.

10. Undeliverable or Refused Packages:

Packages that are refused, undeliverable, or returned to ELECOM USA after failed delivery attempts will be treated as a customer-caused shipping error. The customer will be responsible for the cost of reshipment, or, at ELECOM USA's discretion, the order may be refunded minus original shipping costs and a restocking fee.

11. Shipping Delays & Circumstances Beyond Our Control:

ELECOM USA is not liable for shipping delays caused by circumstances beyond our reasonable control, including but not limited to weather events, carrier service disruptions, labor disputes or strikes, natural disasters, or other force majeure events. No compensation will be provided for delays resulting from these circumstances.

12. Shipping Policy Changes:

We reserve the right to modify our shipping methods, costs, and policies at any time without prior notice. Any changes will be promptly updated on our website.

13. Contact Us:

If you have any questions or concerns about our shipping policy or shipping-related matters, please reach out to our customer support team at info@nestout.com.